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Software

Software Support

CompuSage offers varying levels of support to suit the differing requirements of our clients. You can choose from an ‘adhoc’ arrangement to one of our standard support contracts or propose an arrangement that is in line with the particular needs of your organisation. Below are some examples of our standard support contracts.

Telephone Level Support

This support option is designed for the small business that requires easy and prompt access to occasional support over the telephone, at a reasonable price.

Support offered: Telephone support for companies with up to five PCs (or four PCs and one server). Support covers the operating systems, network connectivity, printing problems, hardware troubleshooting.

Support Available: Monday to Friday 9am to 5:30pm (excluding bank holidays)

Amount of support: Unlimited telephone support.

Cost: Price on Application

Standard Level Support

This level is designed for companies with more then five PCs usually with an Windows 2000 or 2003 Server, They require telephone support for assistance with day to day problems, but need a high level of technical expertise for assistance with servers. In addition to telephone support this service provides dial in support from our offices, directly into your server or key PCs using Remote Desktop or PC anywhere (subject to the purchase of the relevant software licensing). This allows our engineers to correct most configuration problems on your systems without you having to wait for a call out or endure the additional cost involved.

Support Offered: Telephone and dial in support covering the operating system, network connectivity, printing problems, hardware troubleshooting.

Support Available: Monday to Friday 9am to 5:30pm (excluding bank holidays)

Amount of support: Unlimited telephone support plus up to four hours per month dial in support.

Cost: Price on Application

Enhanced Level Support

This level of support is also aimed at companies with more then 5 PCs, but feel that they need more then telephone and dial support. They need occasional on-site, hands on, help with their PCs and servers. This on -site time could be utilised for system administration work such as adding new users, setting up new PCs or problem solving. This support level covers telephone support to the same degree as the level two support, but in addition to that, we include three hours on site each month. If you feel you don’t need an engineer to call one month, you can bank the hours for further use, however the hours will expire at the end of the 12-month period. A call out fee is still chargeable but at a reduced rate. An added bonus is that you can call upon a server technician when necessary at no extra charge.

Support Offered: Unlimited telephone support plus dial in support as for Level Two, plus on site visits each month by a systems or server engineer for preventative maintenance work or to fix problems as appropriate.

Support Available: Monday to Friday 9am to 5:30pm (excluding bank holidays)

Cost: Price on Application

Address.

Access Office Suites | 62 Portman Road |
Berkshire | READING |
RG30 1EA

Tel: 0118 411 5000