Access Office Suites | 62 Portman Road |

Berkshire | READING |

RG30 1EA

Tel: 0118 411 5000

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Terms and Conditions

Conditions of Sale


1.1             Introduction


All sales made by CompuSage are made on the conditions of sale stated in the following paragraphs.  No variation of these conditions of sale or any terms supplied with any order form or other document provided by you will be binding on CompuSage unless confirmed in writing by a Director of CompuSage.


Although CompuSage will advise customers of the options for their particular requirement you are ultimately responsible for deciding on the suitability of the goods offered for any particular purpose and for the consequences arising from modification of the goods at your request.


1.2              Prices and Payment


All prices exclude VAT and are valid for 14 days unless otherwise stated.   CompuSage reserves the right to change prices after this time.  All goods are subject to availability.  As a result of continuing product development the specification or design of goods may vary.


Unless otherwise specified, at least 10% of the total payment is required prior to delivery of the goods.  CompuSage accepts payment by cheque, credit card (which will be debited at the time of your order), or cash where goods are collected from our warehouse.   If you wish to open a credit account with CompuSage please ask for details (accounts subject to status).


For so long as any amount to be paid for the goods remains owing to CompuSage title to the goods will remain with CompuSage and will not pass to you until CompuSage has received payment in full including any interest due.


Subject to any special terms agreed by the parties in writing, CompuSage shall be entitled to invoice you for the price of the goods on delivery and payment shall be made within the time limit specified on the invoice.


If you fail to make any payment by the due date then, without prejudice to any right or remedy available to the company, we reserve the right to cancel the order or suspend any further deliveries to the purchaser.


CompuSage may charge interest at 4% above National Westminster Bank base rate from time to time on any payment not received by the due date until such sum is received, both before and after judgement.


1.3              Delivery


Risk of loss or damage to the goods shall pass to you upon delivery.


Claims for damage to goods must be noted at the time of delivery and notified to CompuSage within 48 hours of receipt of the goods.  Claims for non-delivery of goods must be notified to CompuSage within 48 hours of the invoice date.


CompuSage regret that where goods do not appear in the catalogue or WebSite and have been specially ordered for you, CompuSage cannot accept cancellation of the order or the return of the goods unless they are defective and returned within 7 days of delivery to you.


CompuSage are unable to accept the return of goods without a customer return number (CRN).  Please contact our Customer Services Department if you wish to return goods on telephone number 08456 123440.  Faulty goods will be accepted for return within 7 days of delivery to you if they are returned undamaged, complete and in the original packaging.


Non-faulty goods will be accepted, entirely at CompuSage’s discretion, within 7 days of delivery to you provided that they are returned unopened and in perfect condition.  Non-faulty returns, including those returned as faulty when no fault is found, will be credited at the selling price less a handling charge of 15% of that price.  Any goods returned to CompuSage without a CRN or which are not complete or in perfect condition will be rejected and returned to you at your cost.


Until such time as the property in the Goods passes to you, CompuSage shall be entitled at any time to require you to deliver up the Goods to CompuSage and, if you fail to do so forthwith, to enter upon any premises of the Company or any third party where the Goods are stored and repossess the Goods.


The Purchaser shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of CompuSage, but if you do so, all monies owing by you to CompuSage shall (without prejudice to any other right or remedy of CompuSage) forthwith become due and payable .


1.4           Guarantee and Liability


Every product CompuSage sells is guaranteed in accordance with the terms of the manufacturer’s warranty provided with the goods.


CompuSage accepts no liability whatever nature arising as a result of any representations, breach of contract, negligence or otherwise including but not limited to any liability for indirect or consequential loss, loss or corruption of data, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by CompuSage’s negligence.


All conditions, warranties, guarantees and representations, express or implied, by stature, common law or otherwise in relation to the goods (other than any liability which CompuSage is not permitted by law to exclude or restrict) are hereby excluded.


1.5        Technical Services


CompuSage is able to provide technical services (such as the configuration or upgrade of goods) at your premises. Please ask for details.


1.6        Gifts


From time to time promotional free gifts may be offered with goods.  If acceptance of a gift contravenes your policies or practices please let us know and CompuSage will not provide the free item.


1.7        Loss of Data/Software


It is your responsibility to backup your data and software correctly in accordance with good business practice and to make a backup copy before any goods are installed or returned for repair or replacement.  CompuSage accepts no responsibility for the loss or corruption of data or software.


1.8        Status


CompuSage may at its absolute discretion decline to accept orders or to offer credit terms. This Contract shall be governed by the laws of England, and the Purchaser agrees to submit to the non-exclusive jurisdiction of the English Courts. Telephone calls may be recorded for training purposes